Shipping and Returns

SWAGS World® – Shipping and Returns

We understand that from time to time you may wish to return a product to us. We have created this 30-day returns policy to enable you to return products to us in appropriate circumstances. The returns policy applies to all customers irrespective of your geographical location.

This policy does not affect your statutory rights (such as your rights under the Sale of Goods Act 1979 and the Consumer Protection (Distance Selling) Regulations 2000).

1. Returns

Where you have no other legal right to return a product and receive a refund or  exchange, then you will nonetheless be entitled to return a product to us where:

  • We receive the returned product within 30 days following the date of purchase of the product;
  • The returned product is unused, in its original packaging, with any labels still attached, and otherwise in a condition enabling us to sell the product as new;
  • You comply with the returns procedure set out below; and
  • None of the exclusions set out below apply.
2. Returns Procedure

In order to take advantage of your rights under this returns policy, you must;

  • Include a copy of your receipt of payment for the product;
  • Provide valid contact details in the form of a telephone number, postal address and/or email address; and
  • Provide a valid reason for returning the goods.
  • Products returned under this policy must be sent to:
    Customer Services
    SWAGS World® Ltd.

    The Old Surgery,
    PO17 6EB.

You will be responsible for paying postage costs associated with returns under this policy.

3. Exclusions

The following kinds of products may not be returned under this policy:

  • Toiletries and cosmetics;
  • Any product made to your specification;
  • Any product personalised or adapted for you;
  • Gift vouchers.
4. Refunds

We will give you a refund for the full price of any product properly returned by you in accordance with the terms of this returns policy (excluding the original delivery charges and excluding the costs of returning the product to us).

We will usually refund any money received from you using the same method originally used by you to pay for your purchase.

We will process the refund due to you within 30 days following the day we receive your returned product.

5. Improper Returns

If you return a product in contravention of this policy (and you do not have any other legal right to return the product):

  • We will not refund or exchange the product;
  • We may retain the returned product until you pay to us such additional amount as we may charge for re-delivery of the returned product; and
  • If we do not receive payment of such additional amount within 14 days of issuing a request for payment, we may destroy of otherwise dispose of the returned product in our sole discretion without any liability to you.
6. About Us

Registered Office Address:
SWAGS World® Ltd.
The Old Surgery,
PO17 6EB.

Company Registration No: 10270389


Was there something wrong with your product? If so, please drop us an email at so we can try and prevent this happening in the future!

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